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Privacy Policy at Nicebet Mozambique

At NiceBet, we are committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile platform, and related services. It also explains your rights regarding your personal data and how you can exercise them. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy.

  • DATA CONTROLLER

NiceBet Mozambique is operated by ML Entertainment, which acts as the data controller and determines the purposes and means of processing personal data collected through the Website. Certain processing activities may be carried out by affiliated companies and authorised service providers acting on our behalf.

All rights are reserved and protected by applicable law. This Policy is based on the following principles:

  • The processing of personal data shall take place in a lawful, fair and transparent way;
  • The collection, processing and retention of personal data shall only be performed for specified, explicit and legitimate purposes and no further processing will take place which is incompatible with those purposes;
  • The collecting and retaining of personal data shall be adequate, relevant and limited to what is necessary in relation to the purpose for which they are processed;
  • The personal data shall be accurate and, where necessary, kept up to date;
  • Every reasonable step shall be taken to ensure that inaccurate personal data is erased or rectified without delay;
  • Personal data shall be kept in a form which permits identification of the data subject for no longer than is necessary for the purpose it was processed for;
  • All personal data shall be kept confidential and stored securely;
  • Personal data shall not be shared with third parties except when necessary to provide services upon agreement.

Data subjects have the right to request access to, rectification or erasure of, or restriction of processing of their personal data, and the right to object to processing and data portability.

2 . TYPES AND USAGE OF INFORMATION WE COLLECT

To create your account, comply with regulatory obligations (such as the prevention of money laundering), conduct internal reporting and business development, ensure optimal customer experience, and confirm the accuracy and legality of the information you provide, we collect personal information including but not limited to:

  • Full name
  • Date of birth
  • Gender (where applicable)
  • Residential address
  • Telephone number
  • Email address
  • Username and encrypted password
  • Government-issued identification documents
  • Payment methods
  • Deposit and withdrawal history
  • Transaction records
  • Device identifiers
  • Browser information
  • Operating system
  • IP address
  • Cookies
  • Login history
  • Geolocation data
  • Responsible gambling information
  • Source of funds and source of wealth where required by law

2.1 Legal Basis for Processing

  • We process your personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include:
  • Performing our contract with you by providing betting and gaming services.
  • Complying with legal and regulatory obligations, including anti-money laundering, fraud prevention, and responsible gambling requirements.
  • Protecting our legitimate business interests, including improving our services, maintaining platform security, and preventing abuse.
  • Your consent, where required by applicable law, such as for certain marketing communications.

3. Marketing Communications

Where permitted by law, we may send promotional offers, newsletters, bonus information, and other marketing communications via email, SMS, push notifications, or other electronic channels.

You may opt out of receiving marketing communications at any time through your account settings or by following the unsubscribe instructions included in our communications.

4. DISCLOSURE OF PERSONAL INFORMATION

We will not intentionally disclose your personal information to third parties beyond what is described in this notice, except:

4.1 In the event of a sale, purchase, merger, or transfer of business assets, we may disclose your data to the prospective buyer, seller, investors, or any company within our group, including in the event of insolvency.

4.2 Where we are under a duty to disclose or share your data to comply with a legal or regulatory obligation, enforce our Terms and Conditions, or protect our rights, property, or safety, or those of our customers or others.

4.3 To cooperate with law enforcement in investigating unlawful activity such as fraud or scams. We may disclose your information to:

  • Anti-Money Laundering / Counter Terrorism Financing (AML/CTF) agencies
  • Law enforcement bodies in the countries where we operate

4.4 We may share your data with the following categories of third parties, strictly for the purposes described in Section 2:

  • Payment processors and payment service providers engaged to process deposits and withdrawals
  • AML/CTF and anti-fraud service providers
  • Platform and technology providers
  • Other administrative service providers acting on our behalf

We enter into agreements with all such third parties requiring them to meet applicable privacy standards and use your data only for the purposes it was shared for.

4.5 If you play casino games developed by third-party providers, their own privacy policies also apply to that activity.

4.6 Your personal information may be transferred to, stored, or processed in countries outside Mozambique where our group companies, payment providers, gaming providers, or service providers operate.

Whenever we transfer personal information internationally, we implement appropriate safeguards, including contractual protections, secure transmission methods, encryption, and access controls designed to ensure your information receives an appropriate level of protection.

5. HOW LONG WE KEEP YOUR DATA

We retain your data only as long as necessary for the purpose it was collected, consistent with data minimisation principles. As a baseline, we retain data for a minimum of five years following the end of your relationship with us, unless a longer period is required for:

  • Money laundering prevention obligations
  • Taxation requirements
  • Player protection
  • Civil or penal law obligations
  • Other applicable legal requirements

6. YOUR DATA PRIVACY RIGHTS

You have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erasure of your data, where applicable
  • Restrict processing of your data under certain conditions
  • Data portability to another organization
  • Object to particular processing activities
  • Withdraw consent, where consent is the legal basis for processing, without affecting the lawfulness of prior processing

You can exercise these rights via your account (for basic access to your personal info) or by contacting us via email.

We will respond to your request within one month, confirming acceptance, partial acceptance, or rejection (with reasons). Where available under applicable law, you may raise your concern with the relevant competent authority.

We reserve the right to decline requests that are excessive, technically disproportionate, or that would put others' privacy at risk.

7. UPDATING YOUR PERSONAL INFORMATION

You can review, update, or request deletion of your personal information by logging into your account or contacting customer service. Certain data required to confirm eligibility (such as date of birth) cannot be deleted. You may request account closure through your account settings or by contacting customer service; we will comply unless we have a legitimate reason not to.

8. SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures include, among others:

  • SSL/TLS encryption
  • Secure servers
  • Firewalls
  • Access controls
  • Monitoring systems
  • Regular security assessments
  • Staff confidentiality obligations

While we strive to protect your information using industry-standard practices, no method of electronic transmission or storage is completely secure.

9.  IDENTITY AND SECURITY VERIFICATION

To protect your account and comply with our legal and regulatory obligations, we may carry out identity and security checks at any time, including to verify your age, identity, and the accuracy of the registration details you've provided. This may involve confirming your information against third-party databases or requesting supporting documentation from you. By registering an account, you agree to provide such information as reasonably required to complete these checks, and you authorize us to share necessary data with relevant service providers solely for this verification purpose, including outside Mozambique where required.

10. PAYMENT PROCESSING

To process deposits and withdrawals, we share the personal and financial information necessary to complete the transaction with our trusted payment service providers. These providers process your information solely for the purpose of completing your payment transactions and complying with applicable legal and regulatory requirements. We take reasonable steps to ensure that all payment providers maintain appropriate security measures to protect your personal information. 

11. PROTECTION OF MINORS

Our services are intended only for individuals who are 18 years of age or older, or the legal age in their jurisdiction, whichever is higher. By providing your personal information to us, you confirm you meet this requirement. We maintain procedures to detect attempts by minors to register or access our services, which may include verifying the information you provide. If we determine that a minor has registered or attempted to register, we will not process their data further and will delete any information collected as part of that attempt.

12. PROFILING

We may use automated analysis of your activity, including betting behaviour, transaction history, geolocation, cookies, and device information to:

  • Detect fraud and bonus abuse;
  • Prevent money laundering and financial crime;
  • Support responsible gambling measures;
  • Improve customer experience;
  • Protect the integrity of our platform.

Where required by applicable law, decisions that produce legal or similarly significant effects will be subject to appropriate human review.

13. COOKIES

We use different categories of cookies, including:

  • Essential cookies required for website functionality.
  • Performance and analytics cookies to improve our services.
  • Functional cookies that remember your preferences.
  • Marketing cookies used to deliver relevant promotions and advertisements.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Material changes will be communicated via the website and/or the email address you've registered with us.

15. RESPONSIBLE GAMBLING

We process certain personal information to identify indicators of harmful gambling behaviour, comply with responsible gambling obligations, manage self-exclusion requests, and protect vulnerable customers where required by applicable law.

16. CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise any of your privacy rights, please contact us via email, whatsapp, or give us a call.

We will respond to your request as soon as reasonably possible and, where applicable, within the timeframe required by law.

 Last Updated: 07 August 2026