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TERMS AND CONDITIONS at NiceBet Mozambique

GENERAL TERMS AND CONDITIONS

These Terms and Conditions ("Terms") govern your access to and use of the NiceBet Mozambique website located at www.nicebet.co.mz (the "Website") and all betting, gaming, promotional and related services made available through it.

By registering an account, accessing the Website, placing a bet or otherwise using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, our Privacy Policy, and any promotional terms applicable to specific offers.

If you do not agree with these Terms, you must immediately stop using the Website.

1. COMPANY INFORMATION

NiceBet Mozambique is operated by ML Entertainment, a company incorporated under the laws of Mozambique.

Throughout these Terms, the expressions "NiceBet", "We", "Us", "Our" and "Company" refer to ML Entertainment, LDA.

2. DEFINITIONS

Unless the context requires otherwise:

  • Account means the personal betting account opened by the Customer.
  • Bet means any wager accepted by NiceBet.
  • Bonus means any promotional reward, free bet, cashback, free spins or other incentive granted by NiceBet.
  • Cash Out means the feature allowing a customer to settle a bet before the event has concluded where available.
  • Customer, Player, You or Your means the registered account holder.
  • Event means any sporting or other event available for betting.
  • Games means all betting, casino, virtual sports, live casino and other gaming products available through the Website.
  • Potential Return means the possible winnings including the original stake.
  • Software means all software provided by NiceBet or its licensed suppliers.
  • Stake means the amount wagered on a bet.
  • Void Bet means a bet cancelled under these Terms where the stake is refunded.
  • Website means www.nicebet.co.mz together with any associated mobile applications or related services.

3. ELIGIBILITY

To register and use NiceBet you must:

  • be at least eighteen (18) years of age;
  • be legally permitted to gamble under the laws applicable to you;
  • register in your own name;
  • provide accurate and complete information;
  • not already hold another NiceBet account.

Customers are responsible for ensuring that online betting is lawful within their jurisdiction.

4. ACCEPTANCE OF RISK

Betting involves financial risk.

All betting decisions are made solely by the customer.

NiceBet does not guarantee winnings and accepts no responsibility for gambling losses resulting from betting activity conducted through the Website.

Customers should only gamble with money they can afford to lose.

5. ACCOUNT REGISTRATION

To use our services you must create a personal account.

During registration you agree to provide accurate, current and complete information.

You must immediately update any information that changes, including:

  • full name
  • address
  • telephone number
  • email address
  • payment details where applicable

Providing false information may result in suspension or closure of your account.

6. ONE ACCOUNT PER CUSTOMER

Only one account is permitted per individual.

The Company reserves the right to suspend, merge or permanently close duplicate accounts.

Where duplicate accounts have received promotional bonuses or winnings obtained in breach of these Terms, NiceBet reserves the right to cancel those bonuses, void affected bets and recover any improperly obtained winnings.

7. ACCOUNT SECURITY

Your account is personal and must not be shared with any other person.

You remain solely responsible for:

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  • safeguarding your password;
  • protecting your mobile device;
  • maintaining the confidentiality of your login credentials;
  • all activity conducted through your account.

If you believe your account has been accessed without authorization, you must notify Customer Support immediately.

8. IDENTITY VERIFICATION (KYC)

NiceBet is required to verify customer identity to comply with applicable laws and regulatory requirements.

Verification may be requested at registration, before deposits, before withdrawals, or at any other time during the customer relationship.

Verification documents may include:

  • Government-issued identification
  • Passport
  • National Identity Card
  • Driving Licence
  • Proof of residential address
  • Bank statement
  • Utility bill
  • Proof of ownership of payment methods
  • Selfie or live identity verification
  • Any additional documentation reasonably requested.

Failure to provide requested documentation may result in:

  • suspension of the account;
  • restriction of deposits or withdrawals;
  • cancellation of bonuses;
  • refusal of withdrawals;
  • closure of the account where legally required.

9. ANTI-MONEY LAUNDERING (AML)

NiceBet complies with all applicable Anti-Money Laundering and Counter-Terrorism Financing legislation.

The Company may perform monitoring and verification of customer activity at any time.

Where necessary, NiceBet may request:

  • Source of Funds;
  • Source of Wealth;
  • additional financial documentation;
  • explanation of betting activity;
  • payment ownership verification.

The Company reserves the right to delay or refuse transactions pending completion of these checks.

Any suspicious activity may be reported to the relevant competent authorities where required by law.

10. ACCOUNT SUSPENSION

NiceBet may suspend or restrict an account where there are reasonable grounds to believe that:

  • false information has been provided;
  • identity verification has not been completed;
  • fraudulent activity has occurred;
  • money laundering is suspected;
  • bonus abuse has occurred;
  • multiple accounts exist;
  • account sharing has occurred;
  • betting syndicates are involved;
  • match-fixing is suspected;
  • legal or regulatory obligations require suspension.

During any investigation, deposits, withdrawals and betting activity may be temporarily restricted.

If the investigation concludes that no breach has occurred, access to the account will be restored.

11. ACCOUNT CLOSURE

Customers may request closure of their account at any time by contacting Customer Support.

NiceBet may also close an account where:

  • the customer breaches these Terms;
  • fraudulent activity is established;
  • legal obligations require closure;
  • regulatory authorities instruct the Company to do so.

Where applicable, legitimate account balances will be returned to the customer following completion of all required verification and regulatory checks.

12. DEPOSITS

12.1 Customers may deposit funds only through payment methods approved by NiceBet.

12.2 Deposits must be made using payment methods registered in the customer's own name. NiceBet reserves the right to refuse deposits made through payment methods belonging to third parties.

12.3 The minimum deposit amount is 10 MT, unless otherwise specified for a particular payment method.

12.4 Deposited funds are intended solely for betting and gaming activities available on the Website.

12.5 NiceBet reserves the right to request identity verification before accepting or processing deposits.

12.6 Deposits made in error should be reported immediately to Customer Support.

12.7 NiceBet may refuse, suspend or reverse deposits where fraud, money laundering, payment disputes or technical errors are suspected.

13. WITHDRAWALS

13.1 Customers may request withdrawals of available balances at any time, subject to these Terms.

13.2 Withdrawals will generally be processed within two (2) business days following successful verification of the account.

13.3 Processing times may vary depending on the selected payment provider and financial institutions involved.

13.4 Where possible, withdrawals will be returned using the same payment method used to make the original deposit.

13.5 NiceBet may request additional verification documents before processing withdrawals, including but not limited to:

  • Proof of identity
  • Proof of address
  • Proof of ownership of the payment method
  • Source of funds documentation

13.6 NiceBet reserves the right to refuse withdrawals where:

  • identity verification remains incomplete;
  • fraudulent activity is suspected;
  • the account is under investigation;
  • legal or regulatory obligations require the transaction to be delayed or refused.

13.7 Any applicable withdrawal fees will be clearly communicated before processing.

14. GENERAL BETTING RULES

14.1 A bet consists of two essential elements:

  • the Stake, representing the amount risked by the customer; and
  • the Potential Return, representing the possible winnings including the original stake.

14.2 Bets become valid only once accepted by NiceBet and recorded within the betting system.

14.3 Bets cannot be cancelled by the customer after acceptance unless specifically permitted by these Terms or applicable law.

14.4 NiceBet reserves the right to refuse any bet without providing a reason.

14.5 Betting markets, odds and availability may be changed or suspended at any time before a bet has been accepted.

15. MINIMUM AND MAXIMUM LIMITS

Unless otherwise stated:

  • Minimum Deposit: 10 MT
  • Minimum Bet: 1 MT
  • Maximum payout per betting slip: 1,000,000 MT

The Company may establish different betting limits for specific sports, competitions, events or promotional campaigns.

Maximum winnings for accumulator or multiple bets shall not exceed the lowest applicable maximum payout among the selected events.

16. ODDS

16.1 All odds displayed on the Website are subject to change until a bet has been accepted.

16.2 Once accepted, the odds shown on the betting slip become binding except where a Palpable Error has occurred.

16.3 NiceBet reserves the right to correct pricing errors before acceptance of any bet.

17. PALPABLE ERRORS

17.1 A Palpable Error means any obvious mistake in odds, prices, handicaps, event information, settlement or betting markets that a reasonable person would recognize as incorrect.

Examples include but are not limited to:

  • odds significantly different from the general betting market;
  • clearly incorrect handicaps;
  • acceptance of bets on closed or suspended markets;
  • technical or human errors resulting in incorrect prices;
  • incorrect settlement of bets;
  • accidental duplication of markets.

17.2 Where a Palpable Error occurs, NiceBet reserves the right to:

  • void the affected bet;
  • correct the odds;
  • re-settle the bet;
  • recover any incorrect winnings.

17.3 If possible, NiceBet may contact the customer and offer the opportunity to place the bet again using the correct odds.

18. SYSTEM FAILURES

18.1 NiceBet shall not be responsible for interruptions caused by:

  • hardware failures;
  • software failures;
  • telecommunications failures;
  • internet outages;
  • power interruptions;
  • cyber-attacks;
  • maintenance;
  • events beyond our reasonable control.

18.2 Bets affected by technical malfunctions may be declared void.

18.3 Where incorrect winnings have been credited because of a technical malfunction, NiceBet reserves the right to reverse the transaction.

19. LIVE BETTING

19.1 Live betting markets are updated continuously throughout an event.

19.2 Due to transmission delays, the information displayed may not always reflect the current state of the event.

19.3 NiceBet reserves the right to suspend or close live betting markets at any time without prior notice.

19.4 Bets placed after the occurrence of a decisive event due to technical delay may be declared void.

19.5 NiceBet accepts no responsibility for delays in receiving live event information supplied by third-party providers.

20. EVENT POSTPONEMENT

20.1 If an event is postponed and takes place within twenty-four (24) hours of the originally scheduled start time, bets shall remain valid unless otherwise stated.

20.2 Where an event does not take place within this period, all unsettled bets shall be void and stakes refunded.

20.3 Different rules may apply to specific sports or competitions where stated in the relevant market rules.

21. ABANDONED EVENTS

21.1 If an event is abandoned after commencement, settlement shall be determined according to the official rules governing the relevant sport and the betting market concerned.

21.2 Markets that have already been unequivocally determined before abandonment shall remain valid.

21.3 All other unsettled markets shall be void unless official governing body rules determine otherwise.

22. VOID BETS

A bet may be declared void where:

  • a Palpable Error has occurred;
  • the event is cancelled;
  • the event is abandoned before the relevant market is determined;
  • incorrect odds were displayed;
  • betting occurred after the event outcome was already known;
  • duplicate markets were created;
  • technical errors affected acceptance;
  • fraud or manipulation is identified.

Void bets shall normally result in the return of the original stake.

23. MULTIPLE AND ACCUMULATOR BETS

23.1 All selections within an accumulator must win for the accumulator to succeed unless otherwise specified.

23.2 Where one selection becomes void, the accumulator shall be recalculated using the remaining valid selections.

23.3 Multiple bets containing selections that are mathematically dependent upon one another may be refused or adjusted.

24. REFUSAL OF BETS

NiceBet reserves the right to refuse, cancel or limit any bet where:

  • betting patterns indicate collusion;
  • fraud is suspected;
  • the customer has inside information;
  • betting limits have been exceeded;
  • technical errors occurred;
  • legal obligations require refusal.

25. PARTICIPANTS

Customers may not place bets on events in which they are directly involved as:

  • competitors;
  • players;
  • referees;
  • coaches;
  • officials;
  • organizers.

Such bets shall be declared void.

26. MARKET SETTLEMENT

Unless otherwise specified:

  • official results published by the governing body shall determine settlement;
  • subsequent disciplinary decisions will not affect settlement unless announced before settlement occurs;
  • statistical corrections published after settlement will not normally result in re-settlement unless a clear technical error occurred.

27. PROMOTIONS AND BONUSES

27.1 NiceBet may, from time to time, offer promotions, welcome bonuses, free bets, cashback offers, free spins, loyalty rewards and other promotional campaigns.

27.2 Participation in any promotion is entirely voluntary.

27.3 Each promotion is governed by its own Promotional Terms and Conditions, which form part of these Terms.

27.4 Where there is any conflict between these General Terms and a promotion's specific terms, the Promotional Terms shall prevail for that promotion.

27.5 NiceBet reserves the right to modify, suspend or cancel any promotion at any time where necessary due to operational, regulatory or technical reasons.

27.6 Promotional bonuses may not be exchanged for cash unless the applicable wagering requirements have been fully satisfied.

27.7 NiceBet reserves the right to cancel bonuses, winnings or promotional rewards obtained through:

  • fraud;
  • bonus abuse;
  • multiple accounts;
  • collusion;
  • technical errors;
  • any breach of these Terms.

28. RESPONSIBLE GAMBLING

28.1 NiceBet promotes responsible gambling and encourages customers to gamble responsibly.

28.2 Gambling should be regarded as entertainment and not as a means of generating income.

28.3 Customers experiencing difficulties controlling their gambling are encouraged to seek professional assistance.

28.4 NiceBet provides responsible gambling tools which may include:

  • Deposit Limits
  • Betting Limits
  • Loss Limits
  • Session Time Limits
  • Reality Checks
  • Cooling-Off Periods
  • Temporary Self-Exclusion
  • Permanent Self-Exclusion

28.5 Customers may request temporary or permanent self-exclusion by contacting Customer Support.

28.6 During a period of self-exclusion:

  • betting will not be permitted;
  • deposits will not be accepted;
  • promotional communications may be suspended where applicable.

28.7 NiceBet reserves the right to apply additional responsible gambling measures where customer behaviour indicates a potential risk of gambling-related harm.

29. BETTING LIMITS

29.1 Customers may establish personal betting limits at any time.

29.2 Limits may include:

  • daily limits;
  • weekly limits;
  • monthly limits;
  • deposit limits;
  • wagering limits;
  • loss limits.

29.3 Requests to decrease limits take effect immediately.

29.4 Requests to increase limits become effective only after the applicable cooling-off period required by Company policy.

30. SELF-EXCLUSION

30.1 Customers may request self-exclusion for a specified period or permanently.

30.2 During self-exclusion the customer shall not:

  • access the betting platform;
  • place bets;
  • receive promotional bonuses.

30.3 NiceBet will take reasonable measures to prevent self-excluded customers from accessing their accounts, but the customer also accepts responsibility for complying with the exclusion.

31. PROHIBITED ACTIVITIES

Customers must not engage in any activity that may compromise the integrity of NiceBet or its services.

Prohibited activities include, but are not limited to:

  • fraud;
  • attempted fraud;
  • money laundering;
  • terrorist financing;
  • match-fixing;
  • manipulation of sporting events;
  • identity theft;
  • identity fraud;
  • providing false information;
  • multiple accounts;
  • account sharing;
  • account selling or transferring;
  • betting on behalf of another person;
  • use of automated betting software;
  • bots or scripts;
  • arbitrage betting;
  • syndicate betting;
  • abuse of promotions;
  • abuse of software errors;
  • chargebacks;
  • use of stolen payment methods;
  • use of VPNs or proxy services to circumvent geographical restrictions;
  • interference with the Website or Software.

32. CONSEQUENCES OF PROHIBITED ACTIVITIES

Where NiceBet reasonably believes prohibited activity has occurred, the Company may:

  • suspend the account;
  • permanently close the account;
  • void bets;
  • cancel bonuses;
  • reverse winnings obtained improperly;
  • refuse withdrawals;
  • recover incorrectly paid funds;
  • report suspicious activity to the relevant authorities;
  • take legal action where appropriate.

33. COLLUSION

Customers must not cooperate with other persons to manipulate betting markets.

Where coordinated betting patterns are identified, NiceBet reserves the right to:

  • void affected bets;
  • restrict betting;
  • limit payouts;
  • suspend accounts.

34. INTELLECTUAL PROPERTY

34.1 All content available on the Website including:

  • logos;
  • trademarks;
  • graphics;
  • software;
  • text;
  • images;
  • databases;
  • source code;
  • videos;
  • promotional material;

remain the exclusive property of NiceBet or its licensors.

34.2 Customers may not copy, reproduce, distribute, modify or commercially exploit any Website content without prior written permission.

35. PRIVACY

35.1 NiceBet collects and processes personal information in accordance with its Privacy Policy.

35.2 By using the Website, customers consent to the collection, storage and processing of personal information necessary for:

  • account management;
  • betting services;
  • payment processing;
  • fraud prevention;
  • responsible gambling;
  • regulatory compliance.

35.3 The Privacy Policy forms an integral part of these Terms and Conditions.

36. COOKIES

36.1 The Website uses cookies and similar technologies to improve functionality, security and user experience.

36.2 Cookies may also be used for:

  • authentication;
  • fraud prevention;
  • analytics;
  • website performance;
  • marketing;
  • customer preferences.

36.3 Customers may manage cookie preferences through their browser settings.

37. CUSTOMER SUPPORT

Customers requiring assistance may contact NiceBet Customer Support through the communication channels made available on the Website.

Support requests will be handled as promptly as reasonably possible.

38. COMPLAINTS PROCEDURE

38.1 Customers who wish to submit a complaint should first contact Customer Support.

38.2 Complaints should include:

  • full name;
  • username;
  • description of the issue;
  • relevant supporting information.

38.3 NiceBet will investigate all complaints fairly and objectively.

38.4 The Company aims to provide a final response within thirty (30) days, although more complex matters may require additional time.

38.5 Where a complaint cannot be resolved internally, customers may refer the matter to the appropriate regulatory authority where permitted by applicable law.

39. DISCLAIMER OF WARRANTIES

39.1 The Website and all services provided by NiceBet are offered on an "as is" and "as available" basis.

39.2 To the fullest extent permitted by applicable law, NiceBet makes no representations or warranties, whether express or implied, regarding:

  • the uninterrupted availability of the Website;
  • the accuracy or completeness of information displayed;
  • compatibility with all devices or browsers;
  • uninterrupted access to betting markets;
  • freedom from viruses or malicious software.

39.3 Customers use the Website entirely at their own risk.

40. LIMITATION OF LIABILITY

40.1 To the fullest extent permitted by applicable law, NiceBet shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from the use of the Website or Services.

40.2 NiceBet shall not be responsible for losses resulting from:

  • internet interruptions;
  • telecommunications failures;
  • hardware failures;
  • software failures;
  • customer device malfunctions;
  • incorrect information supplied by third parties;
  • delays caused by payment providers;
  • force majeure events.

40.3 Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

40.4 Where liability cannot legally be excluded, NiceBet's liability shall be limited to the amount of the affected bet or transaction, unless a greater amount is required by law.

41. FORCE MAJEURE

41.1 NiceBet shall not be liable for any delay, interruption or failure to perform its obligations where such failure results from events beyond its reasonable control.

These events include, but are not limited to:

  • natural disasters;
  • floods;
  • fires;
  • earthquakes;
  • pandemics;
  • epidemics;
  • war;
  • terrorism;
  • civil unrest;
  • strikes;
  • governmental actions;
  • internet outages;
  • power failures;
  • cyber-attacks;
  • telecommunications failures;
  • failure of third-party suppliers.

41.2 During a Force Majeure event, NiceBet may suspend or restrict access to its services without liability.

42. SUSPENSION OF SERVICES

42.1 NiceBet reserves the right to suspend, modify or discontinue any part of the Website where reasonably necessary for:

  • scheduled maintenance;
  • emergency maintenance;
  • software upgrades;
  • security improvements;
  • regulatory requirements;
  • operational reasons.

42.2 NiceBet shall make reasonable efforts to minimise disruption to customers.

43. INTELLECTUAL PROPERTY RIGHTS

43.1 All intellectual property rights relating to the Website remain the exclusive property of NiceBet or its licensors.

43.2 Nothing contained in these Terms grants customers any ownership rights over:

  • trademarks;
  • logos;
  • graphics;
  • software;
  • databases;
  • source code;
  • content;
  • promotional materials.

43.3 Customers may not reproduce, distribute, modify or commercially exploit any content without prior written permission.

44. RECORDING OF COMMUNICATIONS

44.1 NiceBet may monitor and record telephone calls, emails, live chat conversations and other communications for:

  • quality assurance;
  • fraud prevention;
  • regulatory compliance;
  • staff training;
  • dispute resolution.

44.2 Such recordings shall be handled in accordance with the Privacy Policy.

45. CHANGES TO THESE TERMS

45.1 NiceBet reserves the right to amend these Terms and Conditions at any time where reasonably necessary due to:

  • legal changes;
  • regulatory requirements;
  • operational improvements;
  • technological developments;
  • security reasons.

45.2 Updated Terms will be published on the Website together with their effective date.

45.3 Continued use of the Website after revised Terms become effective constitutes acceptance of those changes.

46. SEVERABILITY

46.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed severed from these Terms.

46.2 The remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

47. NO WAIVER

47.1 Failure by NiceBet to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available to the Company.

47.2 Any waiver shall be effective only if made in writing.

48. ENTIRE AGREEMENT

48.1 These Terms and Conditions, together with the following documents:

  • Privacy Policy;
  • Responsible Gambling Policy;
  • Promotional Terms and Conditions;
  • any additional rules applicable to specific games or betting products, constitute the entire agreement between NiceBet and the customer regarding use of the Website.

48.2 These documents supersede all previous agreements relating to the same subject matter.

49. GOVERNING LAW

49.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Mozambique.

49.2 Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Mozambique, unless applicable law provides otherwise.

50. LANGUAGE

50.1 These Terms may be made available in multiple languages for convenience.

50.2 In the event of any inconsistency between translations, the English version shall prevail unless otherwise required by applicable law.

51. CONTACT INFORMATION

For any questions regarding these Terms and Conditions, customers may contact NiceBet.

Additional contact methods may be available through the Website.

52. FINAL PROVISIONS

52.1 "MT" refers to the Mozambican Metical.

52.2 Customers acknowledge that they have read, understood and accepted these Terms before using the Website.

52.3 Customers are responsible for ensuring that their use of the Website complies with all laws applicable to them.

52.4 NiceBet reserves all rights not expressly granted under these Terms.

Last Updated: 06 August 2026